سياسة الاستبدال والاسترجاع

Return and Exchange Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product provided to him by the store within three days following the date of receipt of the product, and he does not have the right to exchange the product after three days have passed. 2- To exchange the product, it must be in good condition with all its accessories, and the consumer must not have used the product or benefited from it. The store has the right to inspect the product before exchanging it to ensure its safety and the presence of all its accessories. The consumer bears the shipping cost if he wishes to exchange the product, and in international exchanges, the consumer bears all shipping costs and the delivery of the product to the shipping company. If there are defects or errors, the consumer will be compensated. 3- If the customer wishes to exchange the product, he bears the full shipping costs including shipping the new product, and if the error or defect is from the store, the store bears the shipping costs. The consumer does not have the right to exchange the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, except for products that have a defect or that violated the specifications set by the consumer. 2- If the product consists of video tapes, discs, CDs, or software that has been used. 3- If the product consists of newspapers, magazines, publications, books, or other works considered as intellectual property. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing software download products online. Return Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and retrieve the product provided to him by the store within seven days following the date of receipt of the product, and he does not have this right after seven days. 2- To return the product, it must be in good condition with all its accessories, and the consumer must not have used the product or benefited from it. The store has the right to inspect the product before returning it to ensure its safety. 3- The consumer bears the costs of the return process, and in the case of international returns, the consumer bears all shipping costs and the delivery of the product to the shipping company. If there are defects or errors, the consumer will be compensated. The consumer does not have the right to return the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, except for products that have a defect or that violated the specifications set by the consumer. 2- If the product consists of video tapes, discs, CDs, or software that has been used. 3- If the product consists of newspapers, magazines, publications, books, or other works considered as intellectual property. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing software download products online. 7- Refunds are processed within two weeks of receiving the returned product via reverse transfer or bank transfer to the customer. The store has the right to cancel the order and refund the full amount paid by the customer if the product is unavailable or if there is a technical problem.